03 · Onboarding

Appointment Confirmation System

Confirm every appointment and backfill no-shows before the truck rolls.

01The problem

A homeowner no-show burns a truck roll and a commissioned tech's pay. Most shops argue about charging a no-show fee instead of preventing the no-show in the first place.

02What it does

The system runs a reply-to-confirm sequence the day before and a couple of hours out, with an easy reschedule link. Any slot still unconfirmed gets flagged to dispatch in the morning, so the board can backfill from a standby list before a truck ever rolls to an empty house.

03The outcome

Fewer empty driveways, fuller schedules, and techs who don't lose a paycheck to a customer who forgot.

Solutions in production

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