True Callback Tracker

A callback — a return trip to fix the same job — costs you a truck roll and a tech's time with no new revenue. Shops hide the real number from themselves by relabeling those returns as “warranty,” “follow-up,” or “member visit.” What you can't see, you can't fix.

The system quietly watches for return visits to the same address or equipment — regardless of how the job was labeled — and tags your true callback rate by tech and by cause. Once a month you get the real number, or it feeds straight into your dashboard.

You finally see what callbacks are actually costing you and which crews and causes drive them — so you can train the leak shut.