Parts-Arrival Return-Visit Scheduler
When the part lands, the customer gets booked automatically — no more “the office will call you.”
A job pauses waiting on a part, the customer is told “the office will call you to schedule” — and nobody calls. It's one of the most common triggers of a 1-star review, and it's worst in the busy season when parts are backordered.
The moment a job is tagged parts-hold, the customer starts getting proactive status texts. When the part arrives, they automatically get a booking link and the return visit drops onto the board — and any hold that goes stale escalates to you before it rots.
The second visit stops falling into a black hole, customers feel handled instead of forgotten, and the reviews show it.
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